HR Operations Consultant

Position Summary / Career Interest:

The HR Operations Consultant acts as the first point of contact within the HR Operations team for questions, requests and issues from current and former employees. Provides sound application of HR policies and processes, applying a broad base of human resources knowledge, judgment and initiative. Processes HR transactions, interacting with HR Centers of Excellence to resolve human resource concerns. Provides a positive experience to our employee base while resolving cases in the areas of employee relations, compensation, leave administration, payroll and other employment-related areas.


Responsibilities and Essential Job Functions

• Provide a positive employee experience as the first point of contact for answering questions about HR programs, processes and tools.
• Utilize a standard inquiry handling process supported by technology (knowledgebase articles, FAQs, etc.) to address routine HR inquiries, issues and requests.
• Respond to employee inquiries and requests capturing accurate and comprehensive summaries of issues and resolutions using the case management and knowledge management solution.
• Utilize your well-rounded knowledge base across all HR functions, including Learning & Development, Talent Acquisition, Health & Welfare Benefits, Compensation, Leave Administration, Employee Relations and Payroll to answer questions related to our programs and new initiatives as they are rolled out.
• Discern complex employee issues and questions, while interpreting HR policies as they relate to the employee.
• Escalate to appropriate tier or third-party providers as needed, following up to ensure employee needs are effectively and efficiently addressed in a timely manner while working to achieve established service center metrics and goals.
• Build and maintain productive working relationships across the HR Centers of Excellence while resolving employee issues, creating and updating procedures and processes, resulting in complete documentation for employee issue resolution.
• Proactively contact employees and/or HR Business Partners when issues have been identified via Onboarding Surveys or other methods.
• Proactively identify root causes and recommend solutions to reduce employee case volumes.
• Direct and educate employees about self-service channels.
• Perform/process transactional tasks related to core HR, benefits, compensation, leave of absence, talent acquisition, organizational development/training, payroll and retirement. This includes reviewing all internal and external offers prepared by the Talent Acquisition team to ensure guidelines are being followed and equitable pay practices across the organization are achieved.
• Participate in routine audits of the system data to check for inaccuracies or missing information to ensure data integrity
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree in Human Resources or related field from an accredited college or university OR 4 years of equivalent work experience.
• 2 or more years of experience as a fully functioning HR Generalist or in a front-line human resources role.

Preferred Education and Experience

• Master's Degree in Human Resources or related field from an accredited college or university.
• 4 or more years of experience as a fully functioning HR Generalist or in a front-line human resources role.

Preferred Licensure and Certification

• Professional in Human Resources (PHR) - Human Resources Certification Institute (HRCI) OR
• Senior Professional in Human Resources (SPHR) - Human Resources Certification Institute (HRCI) OR
• SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management (SHRM) OR
• SHRM Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management (SHRM)

Required Language Skills

• Fluent English - Read, write and speak English.

Knowledge Requirements

• Excellent written, oral, and interpersonal communication skills.
• Strong understanding of the customer, ability to solve problems and communicate clearly in a positive manner.
• Intermediate to advanced computer skills.
• Demonstrate ability to handle highly confidential information.
• Excellent analytical, organizational and problem-solving skills, ability to multi-task, and maintain a very high level of accuracy while meeting deadlines in a fast-paced and challenging environment.
• Working knowledge of HR systems, including Workday and Kronos preferred.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.