Position Summary / Career Interest:

The System Engineer I - M365 is responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software and related infrastructure. This individual ensures that system hardware, operating systems and related procedures adhere to organizational values, enabling the University of Kansas Hospital and related entities to provide the best possible patient care and financial management. The System Engineer-I takes a primary role in the monitoring, review and ownership of customer-reported incidents assigned to the Server Design, Development & Enterprise Storage team. This individual also contributes to various projects and design initiatives as assigned and follows procedures as instructed to perform duties. This individual serves as liaison between project teams, coordinates with system administrators and other co-workers to solve problems and provide solutions and improve processes.


Responsibilities and Essential Job Functions

• Serves as a Tier-II support resource, engaging other team resources as necessary and as defined by support processes.
• Participates in the deployment of infrastructure systems for IT and business customers. Contributes to the proactive identification of automation opportunities in workflow, electronic information availability, and new systems management tools.
• Takes ownership of the timely completion of assigned project tasks.  Adheres to the departmental and organizational project management methodologies.
• Represents the Server Design, Development and Enterprise Storage team in a positive and constructive manner.
• Supports and maintains a usable system for the end users. Works with vendors or other outside resources as well as the internal Hospital teams to resolve system issues within the service level agreements.
• Maintains documentation on the systems technical configuration, contacts and functionality.  Contributes and maintains common troubleshooting tips in the designated knowledge base. Keeps current vendor and system data owner’s contact information in the designated location.  Maintains relevant training materials for systems.
• Responsibilities include planning and scheduling system upgrades and updates.  This also includes coordination with other HITS teams, vendors, users, interfaces, and other systems that feed or accept information from this system. This would include server as well as workstation updates.  Follows department change request processes.
• Works with application administrators to insure retention periods for the application data are following Hospital or regulatory requirements.
• Apply approved procedures and industry best practices on performance, confidentiality, integrity, and availability of applicable systems or solutions to deployed systems.
• Functions as the coordination point for issues related to the applications, between functional administrators and TRC.  Act as an escalation point for issues with assigned systems that cannot be resolved in TRC.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• 2 or more years of experience in IT field.

Preferred Education and Experience

• Bachelors Degree in IT or related field from an accredited college or university. OR - 2:1 equivalent experience.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.