Business Operations Manager

Position Summary / Career Interest:

This role leads a high performing team responsible for optimizing, enhancing, and supporting critical Spend Management technologies across the health system. The position oversees day to day system support, data integrations, process improvement, self-service reporting, and the development of financial and clinical analytics. Through the adoption of industry best practices, this role helps to drive financial and clinically aligned performance. This position partners closely with leaders across all Spend Management functional areas, finance, clinical departments, and all other ancillary areas that interact with Spend Management to help facilitate a better end user experience. Additionally, this role helps to drive integration activities with new expansions within the health system as well as newly acquired hospitals through M&A activity. This focus helps to ensure adoption of health system standards by implementing current technologies, workflows, and ensuring strong data integration.


Responsibilities and Essential Job Functions

• Build, manage, and develop a team responsible for day-to-day technology, workflow, and analytics support
• Coach and mentor team members through knowledge sharing and exposure to industry best practices
• Assign and manage workloads, priorities, and expectations to ensure reasonable turnaround times while aligning with Spend Management's long term strategy
• Establish team accountability for collaboration, communication, and performance
• Oversee day to day support of all Spend Management applications
• Ensure system stability and the resolution of issues impacting both operational and clinical end users
• Manage request intake, escalations, and oversight of end user communication
• Assist in analytics intake, prioritization, and implementation of new self-service analytics and dashboards
• Identify areas to enhance clinical integration through advanced analytics that helps to support financial sustainability
• Develop and maintain system policies, procedures, and related workflows
• Evaluate existing workflows to identify areas of opportunity for quality and efficiency improvements
• Support technology implementations and enhancements, including the standardization of workflows
• Work with departmental leaders to highlight best practice alignment opportunities
• Track progress on key initiatives and projects and communicate to stakeholders and leaders per the established cadence
• Support compliance with operational, financial, and revenue related health system standards
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree in Spend Management, Information Systems, Business Administration or a related field of study from an accredited college or university.
• 6 or more years of experience in managing enterprise applications, ERPs or financial systems.
• 5 or more years of people or project management supervision.
• 3 or more years of experience in managing performance improvement activities, including analyzing workflow processes.

Knowledge Requirements

• Advanced analytical and statistical skills
• Strong communication and presentation skills
• Highly professional, well organized
• Strong knowledge of ERPs and other healthcare focused inventory management systems
• Strong knowledge of Supply Chain processes and demonstrated expertise in the application of Supply Chain technology related to these processes.
• Expertise with Enterprise Resource Planning (ERP) system management implementation and management is highly desirable

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.