HME Service Technician

Position Summary / Career Interest:

HME Logistics Technician are responsible for providing the best quality of service to our patients and customers with delivery, set-ups, and instructions on the use of home medical equipment and supplies.

Responsibilities and Essential Job Functions

• Promote a continuous quality improvement and customer service effort to enhance the services provided to
• Internal and external customers.
• Adheres to and implements all company and HME policies and procedures
• Responsible for implementing and maintaining current and effective tools, automation, services, and programming in
• all assigned areas to meet and enhance system goals.
• Promote a continuous quality improvement and customer service effort to enhance the services provided to
• Internal and external customers.
• Pick up and deliver medical equipment (e.g., respiratory supplies, oxygen equipment, hospital beds, wheelchairs, etc.) and oxygen to patients in their homes.
• Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.
• Complete paperwork relating to deliveries, pick-ups, testing, and equipment checks, repairs, vehicle inspections, etc.
• Load and unload company vehicles with HME equipment, supplies, and oxygen.
• Operate non-commercial vehicles (less than 10,000lbs GVW and carrying a combination of oxygen less than 1,001 lbs) carrying medical equipment and oxygen.
• Perform daily vehicle inspections and check for gasoline, oil and fluid levels, tire pressure, and brakes.
• May be required to clean, disinfect, and assist with equipment repairs.
• Available to work after hours and weekend on-call.
• Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.
• Maintain valid licenses and endorsements required for the position.
• Works closely with HME customer service, respiratory therapy, and retail store to ensure swift and satisfactory resolution to patient issues. Frequent contact with patients to provide special services as needed.
• Look for new business opportunities and ways to increase efficiency and productivity.
• Comply with appropriate regulatory controls, federal and state regulations, and accreditation standards as they relate to all aspects of HME operations.
• Perform all other assignments as requested by the Logistic Supervisor, Customer Service Supervisor, Respiratory Therapy Supervisor, Retail Store Manager, and HME Director.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED OR minimum of one-year commensurate experience in supply chain or home medical equipment.

Preferred Education and Experience

• Associates Degree in related field of study from an accredited college or university OR three years commensurate experience in supply chain or home medical equipment.

Required Licensure and Certification

• Valid Driver's License.

Required Language Skills

• Fluent English - Must be able to read, write, and understand English with advanced communication skills.

Knowledge Requirements

• Proficient with Microsoft applications.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.