Position Summary / Career Interest:

The Manager, Reporting & Analytics/Vendor Management plays a critical role in driving data-informed decision-making and optimizing strategic partnerships across the Revenue Cycle. This dual-function role oversees the development and implementation of advanced analytics and reporting strategies while managing high-impact vendor relationships that support operational excellence. This position requires deep knowledge of healthcare revenue cycle functions, Epic systems, and a strong ability to translate complex data into actionable insights. The manager will lead a team focused on data storytelling, training stakeholders in self-service analytics tools, and fostering high-performing external partnerships to support and enhance our revenue operations.


Responsibilities and Essential Job Functions

• Manages day to day operations within Revenue Cycle Revenue Cycle Reporting, Analytics and Vendor Management department.
• Support revenue cycle operations by promoting effective use of data and analytics tools, ensuring end-user proficiency in self-service reporting platforms. Oversee consistent application of data governance practices and vendor-supported workflows in alignment with organizational policies, regulatory requirements, and industry best practices.
• Provides leadership presence and guidance through direction and role-modeling.
• Manages operational and staffing budgets.
• Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews. Oversees department timekeeping and payroll.
• Collaborates with HR concerning employee issues and performance. Conducts employee coaching, counselling, disciplinary actions and annual appraisals. Monitors staff adherence to hospital and departmental policies and procedures.
• Develops and recommends policies and procedures that will increase efficiencies in coordination with all departmental areas and external departments. Ensures that established policies and procedures are adhered to.
• Reporting & Analytics:
• Lead the design and development of dashboards, reports, and visualizations that support revenue cycle performance, compliance, and strategic planning.
• Promote a culture of self-service analytics by training and supporting operational leaders and end users in tools such as Epic SlicerDicer, Reporting Workbench, and other BI platforms.
• Partner with revenue cycle stakeholders and data analytics to prioritize analytics initiatives aligned with organizational goals.
• Drive data storytelling to communicate trends, identify risks and opportunities, and support executive decision-making.
• Establish and enforce data governance standards to ensure accuracy, consistency, and integrity of reporting.
• Stay up to date on current analytical and business intelligence industry trends, identify “best practices”, analyze organizational opportunity and risk mitigation requirements, and advise leadership accordingly.
• Consult with revenue cycle customers to create knowledge and information through analytical solutions to help solve business problems using information design principles and human centered design.
• Vendor Management:
• Oversee relationships with external revenue cycle vendors, including those supporting patient access, billing, AR recovery, denials management, and other outsourced services.
• Serve as the primary point of contact for vendor escalation, performance monitoring, and strategic planning.
• Develop and manage SLAs, KPIs, and contract compliance standards in collaboration with legal, procurement, and finance teams???
• Lead regular business reviews and performance evaluations with vendors to ensure alignment with the medical center’s strategic and financial goals.
• Collaborate with stakeholders across the organization to evaluate new vendor opportunities and drive ROI from vendor partnerships.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree in Information Technology, Management Information Systems or a related field of study from an accredited college or university. OR
• Bachelor's Degree must be complete within 6 months of hire date.
• Designated Epic training must be completed within 6 months of hire
• 5 or more years of experience in healthcare revenue cycle, analytics or vendor management
• 3 or more years of experience in a lead or supervisory role
• Supports a hybrid work model with a combination of onsite and remote work

Preferred Education and Experience

• Master's Degree in Information Technology, Management Information Systems or a related field of study from an accredited college or university.
• 6 or more years of experience in related field
• 4 or more years of experience in a lead or supervisory role
• Epic experience

Knowledge Requirements

• Demonstrated leadership and team management skills
• Demonstrates competence in the areas of critical thinking, interpersonal relationships, and technical skills.
• Able to identify and communicate the critical success factors necessary for the team; serves as an effective communicator of the team's vision and goals
• Ability to create and manage respectful and impactful relationships with internal and external stakeholders
• Expresses ideas clearly and effectively (gaining agreement and/or understanding), by adjusting language, terminology and style to the characteristics and needs of the audience as well as the venue for the communication.
• Models appropriate values and maintains and promotes social, ethical and organizational norms.
• Uses appropriate interpersonal styles and methods to develop a team-wide spirit and intra-team and inter-team cooperation.
• In-depth understanding of healthcare revenue cycle functions, including scheduling, registration, coding, billing, denials, AR, and collections
• Strong knowledge of Epic Revenue Cycle applications and reporting tools, including SlicerDicer, Reporting Workbench, Radar dashboards, and Clarity/Caboodle data structures
• Familiarity with healthcare data standards, including CPT, ICD-10, HCPCS, and UB/1500 claims formats
• Knowledge of data governance principles and best practices in healthcare analytics
• Understanding of self-service BI/reporting tools and strategies for promoting data literacy among operational stakeholders
• Experience with vendor contract management, including SLA development, performance metrics, and compliance monitoring
• Knowledge of HIPAA regulations, data privacy, and security standards as they relate to healthcare data and third-party vendors
• Awareness of regulatory and payer requirements impacting revenue cycle reporting and vendor-supported services
• Basic knowledge of project management principles and tools (e.g., Agile, Lean, Six Sigma, etc.)
• Understanding of how to develop and present data storytelling and visualizations for executive and operational audiences
• Proficiency in Microsoft Excel and other data tools (e.g., SQL, Tableau, Power BI) is preferred

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.