Resource Management Center Manager

Position Summary / Career Interest:

The Resource Management Center (RMC) Manager is responsible for overseeing scheduling policies and practices across the health system. This role leads the development and execution of staffing workflows and processes to ensure optimal staff placement—getting the right staff to the right location at the right time.

Responsibilities and Essential Job Functions

• The RMC Manager supervises and supports frontline staff, monitors productivity, quality, and customer service, and ensures alignment with departmental and organizational standards. This includes conducting employee evaluations, managing performance improvement plans, and leading hiring efforts to ensure the team is staffed with skilled and mission-aligned professionals.
• In addition to operational oversight, the RMC Manager:
  • Manages and develops Resource Analyst, including coaching, mentoring, and performance evaluations.
  • Conducts staffing analysis to identify trends, gaps, and opportunities for improvement for all locations.
  • Leads recruitment and hiring processes for Resource Analyst positions.
  • Develops and delivers Smart Square education programs to ensure staff proficiency and system optimization.
  • Collaborates with leaders across the health system to present key staffing insights and predictive modeling to support strategic decision-making.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED
• Bachelors Degree in related field OR
• 4 or more years of experience working with Smart Square OR
• 1 or more years of management experience

Preferred Education and Experience

• 3 or more years of experience in a staffing or scheduling department

Knowledge Requirements

• Proficiency in Microsoft Office Suite
• Strong analytical and computer skills

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.