Assistant Director, Hospital Reg & Check In

Position Summary / Career Interest:

This position is responsible for providing leadership, efficient, effective oversight of hospital registration activities and teams. In partnership with key stakeholders, the Hospital Reg & Check-In Assistant Lead plans and contributes to enterprise registration strategy, and continuously works to improve people, process, and technology across the function. The Hospital Reg & Check-In Assistant Lead oversees the management of patient demographic collection and verification, insurance validation & verification, and work queue management functions. Through their leadership and oversight, the Assistant Director, Hospital Reg & Check-In will work to ensure that patients receive a smooth and efficient registration experience, collecting accurate demographic and insurance information while facilitating the necessary administrative procedures.  Provides insight and incorporates denials prevention and payer requirements into workflow to minimize revenue leakage. This role will be hybrid, including both expectation for on-site work on a weekly basis as well as telecommuting flexibility.


Responsibilities and Essential Job Functions

• Active contributor to the strategic direction for registration and collaborates with ambulatory operations/practice leads, direct reports, vendors, and functional leaders to drive alignment
• Communicates relevant changes in performance, market trends, health care delivery systems, and legislative initiatives impacting execution of team goals to team(s)
• Aligns registration deployment with TUKHS’s enterprise strategy, standardizing processes across all enterprise facilities considering both Hospital Billing and Professional Billing rules
• Drives focus, efficiency, and role clarity across teams focused on work queues and call-center activities
• Foresees and mitigates any significant risks in registration and check-in (Ex. registration delays, authorization backlog, Medicaid conversions)
• Escalates patient experience concerns and general patient concerns to appropriate teams as they are raised during the registration & check-in process
• Analyzes for trends and root causes, and solves complex operational issues (i.e. escalated customer calls,  identifies optimizations)
• Develops strategy for integration with facility registration activities, and monitors execution; influences stakeholders broadly within and outside of the enterprise
• Actively leads, monitors and executes financial planning strategies to support a cost-effective Registration and Check-In Program
• Develops and implements efficient and effective operational policies, processes, best practices, and technologies
• Manages practice of Registration teams, including identification and monitoring of team success metrics and activities related to Registration
• Facilitates projects and conversations with outside health care organizations to share and develop best practices
• Oversees staff volume management, flexing resources across facility-based work queues based on volume demands
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree in Healthcare Administration, Business Administration, Finance or a related field of study from an accredited college or university.
• 6 or more years of experience in healthcare revenue cycle operations
• 5 or more years of leadership experience
• Designated Epic training must be completed within 6 months of hire into position

Preferred Education and Experience

• Master's Degree in Healthcare Administration, Business Administration, Finance or a related field of study from an accredited college or university.
• 7 or more years of experience in healthcare revenue cycle operations
• 6 or more years of leadership experience

Preferred Language Skills

• Fluent Spanish - Ability to speak, write, and read Spanish.

Knowledge Requirements

• Demonstrated competency and senior leadership experience in a large, complex organization with multiple locations
• Excellent personnel management and organizational management skills – including written and oral communication, relationship management, customer service, and organization
• Comprehensive knowledge of applicable Federal & State regulations, and managed care contractual obligations impacting Patient Access & Experience
• Sufficient quantitative and analytical skills to support decision making, perform cost-benefit analysis, and make reasonable future projections
• Comprehensive knowledge of patient registration, billing, managed care contractual terms and requirements, health insurance practices, and industry standards
• Demonstrated competency in EPIC revenue cycle application, progressive hospital Patient Account Management and Self-Pay liability collection
• Proficient in Excel, Word, PowerPoint.
• Demonstrate strong oral and written communication skills.
• Ability to travel between Health System locations with minimal to no notice.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.